Alpha Dental Akron

Pamela Collins 3 months ago

My review seems to have disappeared so let's do this again. My fiancé came here and had a tooth pulled. They wanted to pull several others but he wanted a 2nd opinion. We got our 2nd opinion and they suggested the teeth weren't restorable, but this dentist didn't pull teeth so they sent us back to Alpha Dental. They refused to see him again because apparently, we hurt their feelings when we wanted a 2nd opinion. So we finally managed to find another dentist that takes his insurance. We saw them today and they took new xrays and they said the teeth are restorable and started the process of doing that today. Imagine that. Don't take Alpha Dentals word if they say your teeth are not restorable and need pulled. That may not be the case. They dont care about saving teeth. I wish I could give them zero stars. Good riddance. We will never be back and we will tell everyone we know to beware of Alpha Dental.

Nikki Lane 5 months ago

I love Alpha Dental. Everyone in the office is so welcoming, helpful, and professional. The dentist takes his time, explains everything, and make sure you're comfortable from start to finish. They've earned my trust completely. I wouldn't go anywhere else.

Timothy Staron 5 months ago

I had an appointment scheduled with Alpha Dental for weeks. I called them 3-4 times to confirm if they accepted my insurance. I never received call backs. It wasn't until the Friday afternoon prior to my Monday appointment someone finally decided to check about insurance and informed me I was not in their network. I cancelled work for this appointment. I need this dental work done ASAP but now I am starting all over again and waiting weeks again. Because Alpha Dental call center is inept.

Pam Collins 5 months ago

So my fiancé had a tooth pulled here. They dont allow anyone to go back with the patient. He has anxiety and did not understand that some of his teeth are not restorative. So they sent him to a different dentist and they were kind enough to explain to me, what was going on with him. So the dentist we went to does not do extractions so they sent us back to Alpha Dental. I called and left a message and they never called back. So I showed up there today and now they are refusing to do anymore extractions on him. They would not explain why, only said it varies by case. And as soon as she looked his name up, she immediately started saying something about not seeing him again then said she had to talk to her boss. So their refusal to see him must be because they are butt hurt that he wanted a 2nd opinion since they already pulled one of his teeth successfully. So this decision has also earned them a 1 star since they dont want to explain anything to us. So thanks for nothing, rest assured we will find a dentist, one that actually calls people back. Your star rating is going down and will continue to go down as you are very unprofessional.

Kristy Berkshire a year ago

⭐️⭐️⭐️⭐️⭐️ I had such a great experience with Mel and Michelle at Alpha Dental in Akron. From the moment I called, they were professional, friendly, and so easy to talk to. They went above and beyond to make the process smooth and stress-free, answering all of my questions with patience and kindness. The girls truly made me feel valued as a customer. Their welcoming attitude and attention to detail are exactly what you’d hope for when working with any office. Highly recommend asking for Michelle and Mel if you need help—they are fantastic!